Shipping Information
Boaz (HK) Company Limited ships clothing products to customers in various regions. All orders are processed and shipped from a warehouse. The processing time for orders is standard. The delivery time depends on the destination and the shipping method selected at checkout. Boaz (HK) Company Limited does not guarantee specific delivery dates. Shipping costs are calculated at checkout based on the destination and the weight of the items. Once an order is shipped, a tracking number is provided to the customer via email. International shipments may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the buyer and are not included in the order total or shipping fees. Boaz (HK) Company Limited is not responsible for delays caused by customs authorities or shipping carriers.
Return Policy
Boaz (HK) Company Limited offers a strict 14-day no-reason refund policy. A customer may return any eligible item within 14 days of receiving the order for any reason. The 14-day period begins on the date the customer receives the item. To be eligible for a return, the item must be unused, in its original packaging, and with all original tags attached. The buyer completely bears the return shipping costs. Boaz (HK) Company Limited does not provide prepaid return shipping labels. All return shipping charges are paid by the buyer. Refunds are issued to the original payment method used for the purchase. The refund arrival time is at least 14 days from the date Boaz (HK) Company Limited receives the returned item. This processing time applies to all refund methods. For PayPal refunds, the refund takes at least 14 days. However, local laws in some regions require up to 30 days for PayPal refunds. Boaz (HK) Company Limited complies with all applicable local laws regarding refund timelines.
Return Process
To return an item, the customer must follow these steps exactly:
1. Initiate the return request. The customer must contact Boaz (HK) Company Limited at [email protected] within 14 days of receiving the item. The request must include the order number, the item being returned, and a statement that the return is under the 14-day no-reason policy.
2. Receive return authorization. Boaz (HK) Company Limited will review the request and provide a return authorization number and further instructions. The customer must not ship any item without a return authorization number.
3. Pack the item. The customer must pack the item securely in its original packaging. All original tags must be attached. The customer must include a copy of the order confirmation or the return authorization number inside the package.
4. Ship the item. The customer must ship the item to the following address: The recipient must be Boaz (HK) Company Limited, the contact phone is +852 5619 9177, and the specific return address is UNIT 1206B2, MING FAI CENTRE TST EAST KOWLOON HONG KONG.
5. Provide tracking information. The customer must email the tracking number to [email protected] immediately after shipping. Boaz (HK) Company Limited is not responsible for returns that are lost or damaged in transit.
6. Refund processing. Once Boaz (HK) Company Limited receives the returned item and verifies that it meets the return conditions, the refund will be processed. The refund arrival time is at least 14 days. For PayPal refunds, the refund takes at least 14 days, and up to 30 days in some regions as required by local laws.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period matches the Terms of Service of Boaz (HK) Company Limited. To submit a claim, the customer must contact Boaz (HK) Company Limited at [email protected] within 7 days of receiving the order. The claim must include the order number, a description of the damage or defect, and photographs of the damaged or defective item. Boaz (HK) Company Limited will evaluate the claim and may offer a replacement or a refund. The customer must not return damaged or defective items without first receiving a return authorization from Boaz (HK) Company Limited. If a damaged or defective item is returned without authorization, the return may be refused. The buyer bears return shipping costs for damaged or defective items unless Boaz (HK) Company Limited explicitly agrees otherwise in writing.
Non-Returnable Items
Items must be unused and in original packaging to be eligible for return. Items that are used, washed, altered, damaged after receipt, or missing original tags are not eligible for return. Boaz (HK) Company Limited does not accept returns for items that have been worn or that show signs of use. The customer is responsible for ensuring that returned items meet these conditions. Boaz (HK) Company Limited reserves the right to refuse any return that does not meet the conditions stated in this policy.
Refund Details
All refunds are issued to the original payment method. Boaz (HK) Company Limited does not issue refunds by cash, check, or any other method. The refund arrival time is at least 14 days from the date Boaz (HK) Company Limited receives the returned item. For PayPal refunds, the refund takes at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. Boaz (HK) Company Limited will process the refund as quickly as possible within these legal limits. Shipping costs paid at the time of purchase are non-refundable. The buyer completely bears the return shipping costs. Boaz (HK) Company Limited does not reimburse original shipping charges or return shipping charges.
Contact Information
For any questions about shipping or returns, the customer may contact Boaz (HK) Company Limited using the following details: Email: [email protected]. Phone: +852 5619 9177. Address: UNIT 1206B2, MING FAI CENTRE TST EAST KOWLOON HONG KONG. Website: chddfinery.com.
